At Luxnetics, we aim to offer a smooth and transparent shopping experience. Please review the policy below before making a purchase.

For all exchange-related requests, please contact us at:
📧 support@luxnetics.com
Our team will respond within 48–72 working hours.

1. Domestic Customers (India)

A) Exchange Policy (Size / Style / Product Change)

We offer exchanges for:

  • Size issues

  • Style exchange (customer wants a different design/product)

  • Product exchange (customer wishes to switch to a different product)

✔ Style Exchange Allowed

Customers may exchange their item for any other product by coordinating with our team through email or WhatsApp.

✔ Charges Applicable

For all eligible exchanges (size or style):

  • Pickup charges must be borne by the customer

  • Reshipping charges for the new product must also be paid by the customer

The exact amount will be shared by our support team at the time of the exchange request.

✔ Exchange Window

Customers must email us within 2 days of delivery to request an exchange.

✔ Reverse Pickup Availability

  • If your PIN code supports reverse pickup, we will arrange it.

  • If reverse pickup is not available, the customer must send the product back to us via any courier, with their name and mobile number on the package.

B) No Returns / No Refunds

We do not accept returns for any products once sold.
Refunds are not provided except in rare cases where a replacement is not possible.

C) Damaged / Defective / Wrong Product Received

Every product goes through multiple quality checks, but if you receive:

  • A damaged item

  • A defective piece

  • An incorrect product

We will replace it with priority shipping.

Please email us within 24–48 hours of delivery with:

  • Your order number

  • Photos/videos of the issue

Our team will provide a resolution.

D) When Exchanges Are Not Accepted

Exchanges will not be approved in the following cases:

  • Color difference of up to 10% (due to lighting/screen variations)

  • Customer “does not like the material/color” despite details being mentioned

  • Product has been custom-made or altered

  • Product has been used, washed, or is without tags

  • Request is made after 5 days of delivery

E) Order Cancellation (Domestic)

Orders cannot be cancelled once placed, as processing begins immediately.

2. International Customers

A) Damaged or Incorrect Product

If your international shipment is damaged or incorrect, email us at support@luxnetics.com within 24 hours of delivery with photos.
We will assist with a resolution.

B) Customs Duties & Taxes

All international duties, import fees, and local taxes are to be paid by the customer.

C) Exchange for International Orders

Exchanges are allowed on the following basis:

  • Customer must ship the product back at their own cost

  • Shipping charges for sending the exchange item must be paid by the customer

  • Customs/duties (if any) must be borne by the customer

D) No Returns / No Refunds (International Orders)

Returns and refunds are not applicable for international shipments.

E) Cancellation

International orders cannot be canceled once placed.

3. Important Guidelines

  • Product must be unused, unwashed, unaltered, and with all tags intact for exchange approval.

  • Luxnetics reserves the right to refuse exchange if the product does not meet quality checks.

  • COD misuse, fake orders, and intentional refusals may lead to blacklisting or legal action.

4. Contact Us

For any questions regarding Returns or Exchanges:
📧 luxneticsclothes@gmail.com